FAQ
What is your shipping policy?
Orders will be processed within 24 hours of purchase. All orders will be shipped via the choice of the customer at the time of purchase. To update shipping preferences or change your order, please contact us via phone:
What is your return policy?
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method minus 6% processing fee plus the cost of shipping.
Discounted items are final and cannot be returned or exchanged
Returned items must be returned in original product packaging
Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
Email Brokebackfarm@gmail.com Print the prepaid return shipping label that you will receive by email Send all items back to us using the label provided
Returns and refunds will be processed within 7 days of receiving the product.
How many treats can I feed in a day?
Broke Horse Farm horse cookies are meant to be a special treat for your horse. In no way are they to be used as the main source of their daily feed.
What are the main ingredients in the horse cookies?
Broke Horse Farm horse cookies are made from locally sourced ingredients including, apples, carrots, molasses, flour, oats and water. Cookes are dehydrated so they will last and not crumble in your pocket.